Welcome to auragarment.com FAQ page. You can find answers to your most frequently asked questions here.
- How long does shipping take?
We offer two shipping options:
Standard Shipping: 5-7 business days
Express Shipping: 1-3 business days
International Shipping: 7-15 business days (depending on destination)
Processing time is typically 1-3 business days.
- Do you offer international shipping?
Yes, we offer worldwide shipping, covering most countries. Delivery time may vary depending on location and customs clearance.
- Can I change or cancel my order?
Order processing is fast. Once an order is submitted and processed (usually within 1-3 business days), it cannot be changed or cancelled.
- What is your return policy?
All items are for final sale and cannot be returned or exchanged. We do not accept returns or exchanges unless the item is defective or damaged.
If you receive a defective item, please contact us at support@auragarment.com within 7 days of receiving it.
- What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us immediately with your order number and photos of the problem. We will review your case, and if approved, we will replace the item or issue a refund.
- How do I track my order?
After your order ships, you will receive an email with a tracking number. You can track your package directly on the carrier’s (USPS, UPS, FedEx, or DHL) website.
- What payment methods do you accept?
We accept the following main payment methods:
Visa
MasterCard
American Express
Other secure payment gateways (depending on region)
- Do I need to pay customs duties or import taxes?
International orders may be subject to customs duties or import taxes. These fees are borne by the customer and the specific amount varies by country.
- How do I contact customer service?
You can contact us at any time through the following methods:
Email: support@auragarment.com
Phone: +1 (800) 123-4567
Address: 1234 Commerce Street, Suite 500, Los Angeles, CA 90015