At auragarment.com, we take pride in the quality of our products. Please review our Refund and Returns Policy carefully before placing an order.
- Final Sale Policy
All products purchased from auragarment.com are final sale.
We do not accept returns, exchanges, or refunds for reasons such as:
Change of mind
Incorrect size selection
Style preference
Buyer’s remorse
Please review product details carefully before completing your purchase.
- Exceptions – Defective or Damaged Items
We only accept return or refund requests in cases where the product is:
Defective
Damaged during shipping
Incorrect item received
If you believe you have received a defective or incorrect item, you must contact us within 7 days of delivery.
- Return Request Requirements
To process a claim, please provide:
Order number
Proof of purchase
Clear photos or videos showing the issue
Description of the problem
Send all information to: support@auragarment.com
- Resolution Options
Once your claim is reviewed and approved, we may offer:
A replacement item , orFull refund
All decisions are made at our discretion.
- Return Shipping
If a return is required for inspection, we will provide instructions. In most cases:
We cover return shipping for defective or incorrect items
Unauthorized returns may not be accepted
- Non-Returnable Items
The following items are not eligible for return or refund:
Sale or discounted items (unless defective)
Worn, washed, or used items
Items returned without original packaging
- Processing Time
Approved refunds are typically processed within 5–10 business days, depending on your payment provider.
- Shipping Delays
Shipping delays are not eligible for refunds. Delivery times are estimates and may vary due to carrier or customs delays.
- Contact Us
If you have any questions about refunds or returns, please contact us:
Email: support@auragarment.com
Phone: +1 (800) 123-4567
Address: 1234 Commerce Street, Suite 500, Los Angeles, CA 90015